Refund policy

1. Scope

These terms apply to refunds for credits purchased and paid generation services used on eluai. Support WeChat: luyuhao0422. The website currently directs you to support for purchases. Self-service cash refunds and credit withdrawals are not available.

Before purchasing, confirm the account, plan, actual payment, and bonus benefits, and read the Credits and billing guide. Orders are based on actual payments, credited amounts, and services confirmed at the time.

2. When can I request a refund?

• Duplicate payments:Multiple actual payments for the same purchase will be reviewed and the duplicate portion handled after verification.
• Incorrect charges:Charges inconsistent with the order or actual task settlement will be corrected after review. Cash payment errors will be refunded based on the findings.
• Platform issues:If paid services were not delivered as agreed, refunds are reviewed according to the unfulfilled portion and applicable requirements.
• Other requests:Accidental purchases and refunds of unused balances are discussed manually based on orders, usage, and applicable rules. Legally required refunds follow the law.

Successfully delivered results that do not meet personal expectations differ from execution failure. Provide the task ID and specific issues for review. Charge corrections or refunds depend on service performance and applicable rules. Regeneration is a new task and may use additional credits.

3. Reserved credits, used credits, and cash refunds

On submission, estimated credits are frozen. When the task ends, successful nodes are billed for actual usage and unused credits released. If all nodes fail with zero usage, all reserved credits are released. Partially successful runs still bill successful nodes.

Credit release restores your account balance. It does not automatically return cash to WeChat, Alipay, or a bank card.Contact support if credits remain frozen, balances are incorrect, or settlement is disputed.

Cash refunds are calculated from the order's actual payment, service performance, prior refunds, and other verified records. Your total credits multiplied by the conversion rate is not automatically a refundable amount. Bonuses, referrals, and promotion credits are not cash payments and are not separately redeemable. Discount plans and mixed usage are reviewed manually against orders and transactions, with the calculation explained to you.

For confirmed refunds, related unused credits or benefits are adjusted based on the review to prevent keeping benefits and receiving duplicate refunds for the same purchase. Bonus credits do not exclude lawful refund rights.

4. How do I submit a request?

1. Contact support:Add WeChat luyuhao0422and state “refund request” with the reason.
2. Provide necessary information:Account email or user ID, order ID, payment amount and time, and necessary payment proof. For charge disputes, include the task ID and time. Redact unrelated information. Do not provide passwords, sign-in codes, or full bank card details.
3. Review orders and usage:Support checks payment, credited amounts, reservations, and settlement, asks for details if needed, and explains the findings and amount calculation.
4. Confirm handling:Once eligibility is verified, we explain the refund amount, benefit adjustments, method, and expected processing time. Refunds preferably return through the original payment method. If that is impossible, arrangements are discussed with the verified payer. Arrival time depends on the payment channel; contact support for progress.

Requests are handled manually. Submission does not mean an automatic refund or that funds have arrived. Keep order and support records and avoid duplicate requests for the same payment. Request information is handled under thePrivacy policy.

5. Rights and term updates

These terms do not exclude or limit lawful consumer rights or automatically reject legally required refunds because credits were purchased. Contact the operator about refund, service quality, or performance disputes first. Unresolved matters may be addressed through competent authorities or other lawful channels.

We update this page and date when services or refund arrangements change. Existing orders follow purchase-time agreements, actual performance, and applicable law. Updated terms do not unilaterally reduce existing rights.